Terms and conditions of booking

This page is a translation of the french version of Terms and conditions. The version which has value of law is the french one.

1. Contract conclusion

With the verbal or written registration (i.e. the booking from the customers) in which Valais Wallis Adventures Sarl, register number CHE 339.751.024, or one of their businesses can execute, a binding contract exists between the customer and the organizer. Through the booking, the customer acknowledges the general business conditions as part of the contract between himself and the organizer.

2. Object of the agreement

The organizer assumes responsibility for providing the requested service as described in the advertisements and/or in the confirmation order. Service extensions can be considered upon consultation with the organizer. Any extra costs will be borne by the customer.

3. Prices

The effective prices for the offered activities can be drawn from the current advertisements from the organizer. The prices in the brochure are quoted per person in Swiss francs and include the statutory value tax. Prices are subject to change.

4. Terms of booking and payment

The activity has to be paid integraly with the online booking or by bil sent by email. With a bill sent by email, the booking is available 3 opened days and has to be paid in this laps of time. In cas of no payment during this time, the booking will be cancelled.

The conditions for a cancellation are written in point 5

Available discount fir rafting trips (packages excluded):
10% for group of 16 people and more
15% for group of 26 people and more

5. Cancellation or Contract Modification by the Customer

Cancellation of contracts must be in writing form. Cancellations are only valid after consulting with the organizer and obtaining their agreement. All received documents (confirmation, tickets, coupons, etc.) must be attached and returned at this time.

In the event of a complete cancellation, the following percent of the arrangement costs will be charged to the contracting party:

  • More than 7 days before the stat: total refunding.
  • 7 – 3 days before the start of the activity 50%.
  • Less than 3 days, on the day of the start of the activity or no show-ups 100%.

In the event of a partial cancellation of a group reservation (reduction of the number of participants) the following percent of the arrangement costs will be charged per person to the contracting party:

  • 7-3 days before the activity: 30%
  • 3 days or less before the activity: 100%

Changing the date of the activity up to three days before the activity incurs a processing fee of Fr.40. – per person and any other additional existing costs. If, due to late arrival, the customer cannot partake in the activity, or if, due to this reason the trip must be cancelled: 100% of the cost will be charged. If, due to late arrival, only a limited number of people can participate, no refunds are given.

6. Withdrawal of the Organizer

Minimum no. of participants

With all activities there is a minimum number of participants. If the minimum number is not reached, the organizer can cancel the activity up to one day before the date of the activity without compensation.

Cancellation before the start of the activity

The organizer can cancel the activity, if the participants give him the legitimate occasion to through actions or omissions. In this case annulment conditions according to clause 5 are valid. Should the weather or nature, official measures, higher powers, safety or other factors make the activity difficult, dangerous or not possible, the organizer can cancel the activity. The paid price will be refunded.

7. Conditions of Participation, Obligations of the Participant

Good health is necessary in order to take part in all activities. The participants are obligated to inform the organizer of any possible health problems. Under no circumstances may participants take part in the activities while under the influence of alcohol, drugs, psychiatric drugs or any similar substances. The participants are obliged to fulfill the conditions of participation and agree to strictly follow the instructions of the organizer, the guides, activity leader, and assistants. If the Conditions of Participation are not fulfilled or if instructions are disregarded, the organizer reserves the right to prohibit participation.

The organizer declines all responsibility in the event of an accident due to non-compliance with the safety instructions given by the guides.

The organizer declines all responsibility in the event of loss or theft of equipment, except for the personal affairs entrusted to the organizer during the descent. The organizer also declines all responsibility if personal material carried by the customer on a boat is lost.

8. Insurance

The participants are not insured by the organizer. The participants are obliged to ensure that they have sufficient health and accident insurance coverage (including sport coverage).

9. Appeals

Should the activity lead to appeals or damages, these are to be communicated immediately, in writing, to the activity leader (i.e. activity provider), and these are to be confirmed in writing by the responsible leader. The activity leader, however, shall not have the right to acknowledge claims, for which reason a confirmation shall not have the effect of an acknowledgement of wrongdoing. The activity leader (i.e. activity provider) will make every effort, within the confines of the program and the possibilities available, to remedy the situation. Should the situation be insufficiently remedied or not be remedied, or the participant wishes to make damage claims, these must be received by the organizer within four weeks of the contractual end of the activity at the booking agency. The participant’s appeal is to be accompanied by the confirmation of the activity provider/activity leader as well as any other relevant evidence. In the case of delayed complaints or complaints with omissions during the activity or delayed submissions of the claims at the booking agency, all appeals will be deemed invalid. Complaints against the organizer for damages are excluded, to the extent that the damage was not caused by negligence or intentionally. The organizer can send clients to a partner activity provider. If the organizer transfers the execution of the activity to a third party, the organizer can not be held liable for the actions or negligence of the third party during the course of the activity.

10. Applicable Law and Area of Jurisdiction

Swiss law, excluding international agreement, is exclusively applicable for the contractual relationship. The parties agree that the exclusive legal domicile is CH-1964 Conthey.

Applicable from 01.11.2016

Should one or more clauses of these general business conditions be ineffectual and/or incomplete, then the clause that comes closest to the legal rule will replace the ineffectual and/or incomplete clause. The ineffectualness and/or incompleteness of one clause leaves the effectiveness of the other clauses unaffected.