As with all adventures actitivites, we have to deal with risks. For us, the security of our clients is the most important. To reduce as much as posible these risks, we have established a management system of safety, validated by the General Society of Security who awarded us the Swiss label: Safety in Adventure.
Our management system is more strict than that required Swiss law and is composed of four axes:
The Rhône is a big volume river. For that we apply international security standards.
We always work with a safety kayaker who attends the trip with the raft. With this system the river conditions are managed at all times.
All our guides are are certified in Switzerland by the Swiss Outdoor Association (SOA) and internationaly. Morover, they are working on the river all the year. Their level of skill is the river equivalent to the mountain guides in the Alps.
They are also certifed Rescue 3 or equivalent with Basic Life Support (BLS) and CPR qualifications.
Valais-Wallis Adventures use material and equipment for clients, adhering to standards and swiss law.
Each year, before the season, an evacuation plan is updated and validated by the Cantonal Rescue Organisation. Our region has a good resue system (ambulances and helicopters)
Every rafting trips has a rescue bag with first aid kit and a written rescue protocol in French and English.
The General Society of Security do a control audit every year and a whole audit every 3 years.
CEO Valais-Wallis Adventures Sàrl, kayak trip leader
Better known as Anne, native of the canton of the Valais, originated from Anniviers, Switzerland. Geologist and crime analyst, she is passionate about kayaking and all the travels she can do with her boat and love to share her adventures! Outdoor sports on the water or in mountains are her favorite. As Hernan’s wife and as Mum, she regularly goes back and forth to Chile
During the winter she is an expert for accidentology and river dangers.
Anne knows a lot of beautiful places and activities you can do in the Valais.
French, English, Spanish and German speaking, don’t hesitate to ask her about her region, if she doesn’t know the answer, she will find it!
Hernan Barria Barrientos
Logistic and operational manager, kayak and rafting trip guide
Borned in Patagonia Chile, Hernan is passionate about wild nature. As a trekking guide first, he followed his career as a rafting guide and has travelled all around the world in a raft or a cataraft.
As an expeditions trip leader, he will make you dream with his stories about Patagonia and other visited countries and rivers.
With his wife Anne, they are the owners of a beautiful place in a valley of Patagonia, where you can spend unforgettable holidays.
Passionate about fly fishing, in love with nature and animals, don’t hesitate to ask him about these subjects!
Hernan is Spanish, Italian, English and French speaking.
Rafting and kayak guide
Nicknammed Kandy from his native city, he was borned and grew up in Sri Lanka. Proud of his country, Kandy has worked for many years on the Kelani his river, and has also worked on some of the biggest rivers in South Africa. A highly talented guide, naturally fun, very skilled and helpful, Kandy is at one with nature and make your trips super fun!
Kandy is English and Shinhala speaking.
Terms and conditions and privacy policies
This page is a translation of the french version of Terms and conditions. The version which has value of law is the french one.
1. Contract conclusion
With the verbal or written registration (i.e. the booking from the customers) in which Valais Wallis Adventures Sarl, register number CHE 339.751.024, or one of their businesses can execute, a binding contract exists between the customer and the organizer. Through the booking, the customer acknowledges the general business conditions as part of the contract between himself and the organizer.
2. Object of the agreement
The organizer assumes responsibility for providing the requested service as described in the advertisements and/or in the confirmation order. Service extensions can be considered upon consultation with the organizer. Any extra costs will be borne by the customer.
The effective prices for the offered activities can be drawn from the current advertisements from the organizer. The prices in the brochure are quoted per person in Swiss francs and include the statutory value tax. Prices are subject to change.
4. Terms of payment
- Advance payment of a minimum of 50% of the total price of the booked activity.
- The balance is to be paid the latest the day of the activity.
- Groups must consist of 11 or more people to benefit of a group discount.
In the event of untimely payment, the organizer reserves the right to refuse the activity or withdraw from the contract. The resulting cancellation costs will be charged to the customer in accordance to number 5. This is based on the number of registered participants at the time of withdrawal from the contract or refusal of services.
5. Cancellation or Contract Modification by the Customer
Cancellation of contracts must be in writing form. Cancellations are only valid after consulting with the organizer and obtaining their agreement. All received documents (confirmation, tickets, coupons, etc.) must be attached and returned at this time.
In the event of a complete cancellation, the following percent of the arrangement costs will be charged to the contracting party:
- 7 – 3 days before the start of the activity 50%.
- 2 days, on the day of the start of the activity or no show-ups 100%
In the event of a partial cancellation of a group reservation (reduction of the number of participants) the following percent of the arrangement costs will be charged per person to the contracting party:
- 7-3 days before the activity: 30%
- 2 days or less before the activity: 100%
Changing the date of the activity up to three days before the activity incurs a processing fee of Fr.40. – per person and any other additional existing costs. If, due to late arrival, the customer cannot partake in the activity, or if, due to this reason the trip must be cancelled: 100% of the cost will be charged. If, due to late arrival, only a limited number of people can participate, no refunds are given.
6. Withdrawal of the Organizer
Minimum no. of participants
With all activities there is a minimum number of participants. If the minimum number is not reached, the organizer can cancel the activity up to one day before the date of the activity without compensation.
Cancellation before the start of the activity
The organizer can cancel the activity, if the participants give him the legitimate occasion to through actions or omissions. In this case annulment conditions according to clause 5 are valid. Should the weather or nature, official measures, higher powers, safety or other factors make the activity difficult, dangerous or not possible, the organizer can cancel the activity. The paid price will be refunded.
7. Conditions of Participation, Obligations of the Participant
Good health is necessary in order to take part in all activities. The participants are obligated to inform the organizer of any possible health problems. Under no circumstances may participants take part in the activities while under the influence of alcohol, drugs, psychiatric drugs or any similar substances. The participants are obliged to fulfill the conditions of participation and agree to strictly follow the instructions of the organizer, the guides, activity leader, and assistants. If the Conditions of Participation are not fulfilled or if instructions are disregarded, the organizer reserves the right to prohibit participation.
The organizer declines all responsibility in the event of an accident due to non-compliance with the safety instructions given by the guides.
The organizer declines all responsibility in the event of loss or theft of equipment, except for the personal affairs entrusted to the organizer during the descent. The organizer also declines all responsibility if personal material carried by the customer on a boat is lost.
The participants are not insured by the organizer. The participants are obliged to ensure that they have sufficient health and accident insurance coverage (including sport coverage).
Should the activity lead to appeals or damages, these are to be communicated immediately, in writing, to the activity leader (i.e. activity provider), and these are to be confirmed in writing by the responsible leader. The activity leader, however, shall not have the right to acknowledge claims, for which reason a confirmation shall not have the effect of an acknowledgement of wrongdoing. The activity leader (i.e. activity provider) will make every effort, within the confines of the program and the possibilities available, to remedy the situation. Should the situation be insufficiently remedied or not be remedied, or the participant wishes to make damage claims, these must be received by the organizer within four weeks of the contractual end of the activity at the booking agency. The participant’s appeal is to be accompanied by the confirmation of the activity provider/activity leader as well as any other relevant evidence. In the case of delayed complaints or complaints with omissions during the activity or delayed submissions of the claims at the booking agency, all appeals will be deemed invalid. Complaints against the organizer for damages are excluded, to the extent that the damage was not caused by negligence or intentionally. The organizer can send clients to a partner activity provider. If the organizer transfers the execution of the activity to a third party, the organizer can not be held liable for the actions or negligence of the third party during the course of the activity.
10. Applicable Law and Area of Jurisdiction
Swiss law, excluding international agreement, is exclusively applicable for the contractual relationship. The parties agree that the exclusive legal domicile is CH-1964 Conthey.
Applicable from 01.11.2016
Should one or more clauses of these general business conditions be ineffectual and/or incomplete, then the clause that comes closest to the legal rule will replace the ineffectual and/or incomplete clause. The ineffectualness and/or incompleteness of one clause leaves the effectiveness of the other clauses unaffected.
This page is a translation of the french version of Terms and conditions. The version which has value of law is the french one.
What Information do we collect?
We collect information from you when you register on our site or fill out a
When ordering or registering on our site, as appropriate, you may be asked to enter your: name or e-mail address. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
To send periodic e-mails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, you can write us an e-mail to email@example.com
To administer a contest, promotion, survey or other site feature
How do we protect your information?
We implement a variety of security measures to maintain the safety of your
personal information. This does not include trusted third parties who assist us
in operating our website, conducting our business, or servicing, so long as
those parties agree to keep this information confidential. We may also release
your information when we believe release is appropriate to comply with the law,
enforce our site policies, or protect ours or others rights, property, or
safety. However, non-personally identifiable visitor information may be
provided to other parties for marketing, advertising, or other uses.
Any picture that Valais Wallis Adventures takes during your activities with us can be used for our publicity, unless you let us known with anticipation otherwise
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.